Delivery and Returns

UK delivery only

We currently accept orders only for delivery within the United Kingdom. Orders cannot be sent to international addresses.

Dispatch and tracking

We aim to dispatch paid orders within 48 hours, excluding weekends and public holidays. Orders will use a tracked delivery service. The available service, charge and estimated delivery time will be shown at checkout before payment.

After dispatch, we will email the tracking reference supplied by the delivery provider. Delivery estimates are not guarantees. If an order is delayed, contact us with the order number so we can investigate.

Unless a different time has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is formed. If we cannot meet an agreed delivery time, legal cancellation rights may apply.

Delivery addresses

Customers must provide a complete and accurate delivery address. Contact us immediately if an address is wrong. We cannot guarantee a change after an order has entered fulfilment. Additional delivery costs caused by an incorrect or incomplete address may be charged where lawful and reasonable.

Changing your mind

You may tell us that you wish to cancel an eligible online purchase within 14 days after receiving it. After notifying us, you have a further 14 days to return the goods.

Email returns@longevitapets.com before returning anything. Include your name, order number, product, delivery date and a clear statement that you wish to cancel.

Returned products must be unopened, unused, with the safety seal intact, and reasonably protected for return. You are responsible for the return postage and for the goods until they reach the returns address. We recommend using a tracked service.

Opened safety-sealed products

A product whose safety seal has been opened is not eligible for a change-of-mind return where it is unsuitable for return for health or hygiene protection. This does not affect rights relating to faulty, damaged, incorrect or misdescribed goods.

Faulty, damaged, incorrect or misdescribed goods

Contact returns@longevitapets.com as soon as reasonably possible with the order number and details of the problem. Photographs may help us resolve visible damage or an incorrect item, but they do not remove statutory rights.

Where goods are faulty, damaged, incorrect or not as described, we will provide an appropriate remedy under UK consumer law and pay reasonable return costs where a return is required.

Refunds

For an eligible change-of-mind cancellation, we will refund the product price and the cost of the least expensive standard delivery option offered for the order. Any additional amount paid for an enhanced delivery service is not refundable unless required by law.

We may wait until the returned goods arrive, or until evidence of return is provided, before issuing the refund. Refunds are normally made within 14 days of that point, using the original payment method. We may make a lawful deduction where returned goods have been handled beyond what is reasonably necessary to inspect them.

Returns address

Do not send a return without first contacting returns@longevitapets.com. The returns address is not the registered business address.

Cancellation form